How do I return a purchase?

Returns

Customers wishing to return products must first obtain a Return Material Authorization (RMA) number from a Customer Service representative. This number must be printed on the outside of the package in order for it to be received and processed. Merchandise must be shipped prepaid. We will determine if credit will be issued upon evaluation of the product and packaging after it’s returned to us. Other details concerning returns are as follows:


Stock Item Returns

Items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order. These parts are eligible for full credit only if the returned products and packaging are in mint and salable condition. A repackaging/restocking charge not to exceed 25% of the sale price may be charged on any products not returned unopened. Under no circumstances will credit be issued after 30 days from date of invoice or for orders exceeding €500.00 in total value. All freight charges are the responsibility of the customer.

Custom Product Returns

Custom Products and tools are not returnable for any reason unless they are found to be defective.
Defective Item Returns Defective items must have a Return Material Authorization (RMA) number called in prior to shipping.


Distributed Item Returns

Products distributed but not manufactured by us carry the warranty of the respective manufacturer only. After 30 days from invoice all merchandise returns for distributed products must be handled directly with that manufacturer in accordance with their warranty.